Refund Policy

Last Updated: September 15, 2026

Welcome to Angel’s Empanadas! We are committed to providing our customers with delicious, freshly prepared Puerto Rican empanadas and excellent service. Because our products are freshly prepared food items, we have specific policies regarding cancellations, refunds, and order issues.

By placing an order through our website, you agree to the terms outlined in this Refund Policy.

1. Food Orders and Refund Eligibility

All of our empanadas and food products are prepared fresh to order. Due to the perishable nature of our products, we generally do not accept returns or offer refunds for food that has been prepared or picked up, except in cases where an order qualifies under the circumstances described below.

We want every customer to have a positive experience. If you are dissatisfied with your order, please contact us as soon as possible so we can review the issue and determine the appropriate resolution.

2. Order Cancellations

Pickup and Delivery Orders

Cancellation requests must be submitted as soon as possible after placing your order.

  • If your order has not yet been prepared, we may be able to cancel the order and issue a refund.

  • Once your order has entered preparation, cancellation may no longer be possible.

  • Orders that have already been prepared, picked up, or delivered are generally not eligible for cancellation or a refund.

Cancellation approval is determined on a case-by-case basis, depending on the status of your order.

Catering Orders

Catering orders may require advance preparation, ingredient purchasing, and scheduling. Cancellation and refund eligibility for catering orders will depend on the amount of notice provided and the preparation status of the order.

Please contact us as early as possible if you need to cancel or modify a catering order. Any applicable cancellation terms or fees communicated at the time of booking may apply.

3. Incorrect, Missing, or Damaged Orders

We take care to ensure that every order is prepared and packaged correctly. If you receive an order that is incorrect, missing an item, or arrives damaged, please contact us promptly.

To help us resolve the issue, please provide:

  • Your order number.

  • A description of the issue.

  • Photos of the order, packaging, or food, if applicable.

  • Any other information that may help us investigate the problem.

Depending on the circumstances, we may offer a replacement, refund for the affected item, store credit, or another appropriate resolution.

4. Food Quality Concerns

If you believe your food order has a quality issue, please contact us as soon as possible after receiving your order.

We may request details about the issue and supporting photos so that we can properly review your concern. If the issue is determined to be the result of a problem with our preparation or service, we will work with you to determine a reasonable resolution.

Refunds are not guaranteed for taste preferences, personal preferences, or dissatisfaction unrelated to a confirmed order issue.

5. Delivery Issues

For delivery orders, please ensure that the delivery address and contact information provided at checkout are accurate.

We are not responsible for delays or failed deliveries caused by:

  • Incorrect or incomplete delivery information.

  • The customer being unavailable to receive the order.

  • Inability to access the delivery location.

  • Circumstances beyond our reasonable control.

If your order has a delivery issue, please contact us promptly. We will review the circumstances and determine whether a replacement, refund, or other resolution is appropriate.

6. Refund Processing

If a refund is approved, it will generally be issued to the original payment method used for the order.

The time it takes for a refund to appear in your account may vary depending on your payment provider or financial institution.

In certain circumstances, we may offer store credit or another resolution instead of a refund, where permitted by applicable law and agreed upon with the customer.

7. Promotional Items and Discounts

Refunds or adjustments involving promotional offers, discounts, special pricing, or bundled items will be reviewed according to the terms of the applicable promotion.

If an order containing promotional items is partially refunded, the promotional discount may be recalculated where applicable.

8. Chargebacks and Payment Disputes

If you have an issue with your order or payment, please contact us directly before initiating a payment dispute whenever possible.

We are committed to reviewing customer concerns and working toward a fair resolution. This does not limit any rights or protections you may have under applicable law.

9. Changes to This Refund Policy

Angel’s Empanadas reserves the right to update or modify this Refund Policy from time to time.

Any changes will be posted on this page with an updated “Last Updated” date. We encourage customers to review this policy before placing an order.

10. Contact Us

If you have any questions about this Refund Policy, need assistance with an order, or would like to request a refund, please contact us.

Angel’s Empanadas

Email: hello@angelsempanadas.com

Address: 25460 Cinema Dr, Valencia, CA 91355

Business Hours: Monday – Sunday, 11:00 AM – 9:00 PM
Schedule may vary due to events.

We appreciate your business and thank you for choosing Angel’s Empanadas!

Angel’s Empanadas — Where Empanadas Take Flight.